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Google TranslateLanguage: EnglishEnglish Chinese French German Greece Hongkong Italian Japanese Jordan Korean Nederlands Portuguese Russian Spanish Los Angeles, CA USA - TODAY - Friday, November 8, 2024
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 360training.com (378)

Customer Relationship Management
Item No.: 360Tc1be40220d524ec692639be82aa720824b4f67dfcb674a
Product Name: Customer Relationship Management
Brand: 360training.com | UPC: 1931728480331218267450102679854b4f67dfcb674ac89f31
Condition: New
Price:$395.00 Availability: In Stock
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Category: Business Skills > Customer Service > Customer Relationship Management

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Customer Relationship Management
Product Description:
This course introduces the benefits of creating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management in a company. Students will learn how to create customer loyalty, define the four marketing tiers, define, the four types of CRM, define the CRM process, and evaluate critical success factors. Course activities also cover the goals and cost of CRM, CRM pre-implementation strategies, the CRM implementation process, tactics used to test CRM, and ways to modify operations costs to become customer focused. Students will also learn how to manage customer relationships over the Internet, identify the characteristics of eCRM, automate processes with eCRM, and customize eCRM interfaces for each type of eCRM user. 
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