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Google TranslateLanguage: EnglishEnglish Chinese French German Greece Hongkong Italian Japanese Jordan Korean Nederlands Portuguese Russian Spanish Los Angeles, CA USA - TODAY - Friday, November 8, 2024
Category:
 Business Skills
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Brand:
 360training.com (378)

Excellence in Service
Item No.: 360Td0b406edf8cf49f0823aa10f80808f760e7a37ad1e0849
Product Name: Excellence in Service
Brand: 360training.com | UPC: 2330039390170102788359020232930e7a37ad1e0849d782df
Condition: New
Price:$790.00 Availability: In Stock
Below $Email:

Category: Business Skills > Customer Service > Customer Service Management

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Excellence in Service
Product Description:
This course teaches students the basics of customer service. Students will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide quality customer service over the telephone, and communicate effectively through e-mail. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. 
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