The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success. Service & Support: Technical support Service Included: Emergency phone consulting Full Contract Period: 1 year Response Time: 30 min Service Availability: 24 hours a day / 7 days a week Software Title: VMware ThinApp Client License Version: 5 License Qty: 100 clients Type: Technical support Service Included: Emergency phone consulting Full Contract Period: 1 year Response Time: 30 min Service Availability: 24 hours a day / 7 days a week Software Title: VMware ThinApp Client License Version: 5 License Qty: 100 clients Service & Support: Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 E-mail consulting - 1 year / 6 contacts New releases update - 1 year Web knowledge base access - 1 year Web support - 1 year Remote monitoring - 1 year Technical support - 1 year - on-site - severity critical
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